Alex Maldonado

Alex Maldonado

MIS Senior WAN/LAN Network /Systems / Engineer Administrator / IT Manager<= /o:p>

alex@alexmaldonado.com

3936 S. Semoran Blvd, #343 Orlando, Florida 32822 Tel: (718) 772.2311

SENIOR WAN/LAN NETWORK/SYSTEMS ENGINEER/MANAGER (N.O.C) 19 Years=

Summary:

- Demonstrated, in-depth, WAN / LAN administration, support & and engineering experienc= e.

- Experienced in supporting large, complex WAN / LAN networks using N.O.C. To= ols.

- Strong working knowledge of ITIL, structured cabling systems, network facilities, electrical and connectivity.

- Managed and supported Engineers on site and on the field, also deployed and= managed the Help Desk Department.

- Experienced with ITIL best practices and Configuration Management Database concepts and Definitive Software Libraries.

- Experienced in design and development of an Asset Management Database for the ITIL (IT Infrastructure Library) framework.

- Performed gathering, analysis, development, and testing tasks as required by ITSM (IT Service Management) model.

- Ensured that the Configuration Management Process is distributed, understood and adhered to by all staff.

- Developed and maintained the Configuration Management process and its associated policies, standards, and procedures.

- Oversaw Configuration Management Database structure and ensure information = is input and maintained regularly.

- Monitored incident, problem, change, configuration, service level, release = and availability management processes.

- Substantial knowledge and experience with installation, support & maintenance of WiFi / 802.11 wireless LAN systems.

- In-depth experience and talent in using packet / protocol analyzers to disc= over network performance issues (Sniffers).

- Experienced in the deployment and maintenance of patches and updates using WSUS, MBSA a= nd SMS scripts.

- Supported over 5000 user workstations= Client/Server (Windows/MAC/Linux/Unix), with over 150 servers including,

Windows NT/3Xx/4 and Server 2k Advanced Server, Windows Server 2003,= Enterprise Editio= n and Datacenter Edition.

- In-depth experience on MS Exchange, N-Daemon, Citrix, Active Directory, NDS, Novell 3xx-5xx, and Win-Tel Server= s.

- Provided server management, remote server deployment and= operations using and HP RDP and Symantec Altiris

- Supported Ethernet 100/Gig and Token Ring, Clusters, SAN, Fiber, SMS, NLB, Failover, LD, NAS and Raid Controller= s.

- Maintained Routers, Firewalls, DSU/CSU’s, Switches and Frame Relays, and Satellite systems Connectio= ns.

- Monitored network issues on using N-Able, MOM, What’s Up, Perfmon, CA, NetIQ, OpManager and HP Open View.

- Established and documented procedures= for login scripts (Script Logic), network inventory and Help Desk Support.=

- Provided POS (= Point of Sale) application software support, integration and training.=

- Maintained internet connectivity usin= g main / backup providers also implemented Citrix Remote Access Farms.<= /span>

- Analyzed and recommended changes and upgrades to network configuration and or users peripherals.

- Developed= and managed projects to enhance and expanded the network, including cost analys= is and design.

- Created and maintained official IT GPO and implemented an SMS for deploying patches, software and updates.

- Assisted in criminal investigations when applicable, monitored and advised = of inappropriate network access by staff.

- Monitored virus protection and anti-spammers using Backup Exec and VERITAS, Postini and Barracuda tools.

- Cross-train select IT staff on administration and maintenance of necessary firewall and IDS procedures and duties.

- Established, implemented and maintained procedures on firewalls for adminis= tration and intrusion detection.

- Developed actions to be taken when unauthorized access to member information systems is suspected or detected.

- Monitored OpManager/N-Able/RAS/and Citrix logs and alarms for errors.<= /o:p>

- Worked with the Help desk group to resolve problems quickly and educate the= end users.

- Hired, trained and provided performance feedback and recommended salary increases, promotions, terminations, etc.

- Advises and coordinates annual internal security audit, and coordinates act= ions to meet ITIL Best Practice model.

- Excellent language/communication skills includin= g the ability to address large groups.

- Strong written and oral communication skills = and presentation skills.

- Responsible for continuing education and industry security practices by monitoring applicable web sites and forums.

WEB MASTER 12 Years

- S= upported and update over 500 websites them using Html, Flash, Swish, Dream weaver, H= ome site, FrontPage, Photoshop Illustrator, Quartz, Corel Dr= aw, Acrobat, Site Meter, Shockwave, asp, Javascript, cgi, and pearl tools.=

- Modified, implemented and maintained a large farm of web servers using esta= blished development procedures.

- In-depth Experience of: (IIS) Servers, JAVA, Cobalt, Apache, SQL, Tomcat, W= eb logic, Web Sphere and Cold Fusion.

- Experienced in deployment of MAIL, DNS, DHCP, RAS, FTP, SMS, WINS, and Citr= ix servers.

- Managed multiple Frame-Relay, ISDN, ADSL, VoIp, Satellite, and Radio, Infra= red, Wireless, T-1 and DS-3 circuits.

- Supported routers, DSU/CSU’s, firewalls, switchers, local director, P= IX firewall, back-ups, and UPS Systems.

- Updated websites with current security patches and Intranet/Internet daily.=

- Prepared Testing Procedures using Mercury Interactive and others web analys= is software.

- Maintained Source code and Deploy MTS packages also created and developed s= cripts to automate multiple tasks.

- Maintained Development environment for developer to test code also IN charg= e of their Safe Code storage.=

CERTIFICATIONS

Brain Bench: Network Technical Support, Computer Technical Support and Computer Industry Knowled= ge.

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Chief Network Engineer

Inner-solutions 2005 - 2006 Manhattan, New York

·      =     In charge of the Engineer Department managing 19 Engineers.<= /p>
·      =     Performed Anti-Virus Updates, VERITAS Back-ups, and OS and applications security and patches using SMS.

·      =     Installed and deployed Alloy Asset Management Server, Setup IIS and created Tech serv= ice Portal.

·      =     Deployed multiples Citrix MetaFrame Servers, setup access rights also upgrade ICA clients.=

·      =     Deployed multiples SNMP probes, to Monitor Networks using MOM, N-Able/N-Central, and= Op-Manager tools.

·      =     Performed network assessments using inventory tools and created database for manageme= nt and Audit.

·      =     Designed and deploy servers, firewalls, routers and switches on new installations.

·      =     Diagnosed multiples network using Sniffers and various other tools to determine bandw= idth issues.

·      =     Designed and deployed Cristal Reports XII server and connected to SQL database for reporting.

·      =     Monitored routers, switchers, ports, servers, Ups, printers, and VPN activities on de= vices and services.

·      =     Managed and supported users on Exchange Server Issues, Novell, and SQL servers.

·      =     Administered IIS, E-mail, and terminal services remote access, MAS 90/200, ACCESS and My= SQL.

·      =     Troubleshot various bandwidth and connectivity issues with service providers.

·      =     Analyzed IDS/IPS, back-ups, UPS, and Firewalls errors logs and took appropriate acti= on.

·      =     Purchased and maintained software licenses also purchased equipment within the depart= ment budget.

·      =     Created system documentation and procedures to provide a “Help Desk” support for several departments.

·      =     Evaluated and implemented network design, expansion, and or connectivity issues.=

·      =     Researched industry information and attended seminars, trades show, magazines subscriptions and forums.

·      =     Analyzed int/ext user needs and determined equipment and software requirements to provided better solutions.

·      =     Managed multiple projects, vendors, and clients and performed all the necessary personnel development and training to ensure the company is at the forefron= t of all available technology.

·      =     Supported engineers in the day to day service calls while on location.

·      =     Provided a stable environment for application development, data testing and producti= on stages on VMware ESX.

·      =     Deployed applications to servers and conducted web testing to meet developer’s requirement.

·      =     Deployed Group Policies and login scripts, printers and shares over multiples domain= s.

·      =     Push packages for updating windows patches and windows updates using SMS, Script Logic and ScanFi.

·      =     Monitored new network attacks using IDS/IPS Cisco PIX, Fortinet, Nokia/Check Point and Sonic Wall Firewalls.

·      =     Maintained the company Internet and Intranet sites.

·      =     Collaborated with the web designers on ASP, DHTML, JavaScript, VbScript, php and Flash Development Issues.

·      =     Installed, maintained, and troubleshoot mission-critical Data Center systems including hardware, OS, database, clustering, also established third-party applicatio= ns EMC and Legato.

·      =     Responsible for resolving network and client issues related to servers, desktops, Blackberry’s and Treo’s.

·      =     Maintained a positive attitude, both towards the clients and towards teammates. <= /o:p>

·      =     Maintained and improved documentation and record on server and application issues.

·          Provided on-call support; respond to pages in a timely manner and work with the team= and departments including resolving issues; escalate system problems to managem= ent as necessary.

·      =     Redirect DNS, MX, A, Cname, Reverse Lookup records to accommodated Barracuda and Pos= tini Spam Filters.

·      =     Monitored Networks using MOM, N-Able, OpManager, HP Open View, What̵= 7;s up Gold and wrote Custom MIB’s, SNMP. WMI, Alerts, notifications, Net= work Discovery, IDS/IPS.

·      =     Monitored Traffic, Ports, Bandwidth and Events Logs, Processes and Services using the N.O.C...

·      =     Performed Exchange Mail Archiving to meet Sarbanes-Oxley Compliance using GFi Mail Archiving and ROM Drives.

·      =     Maintained VoIP Systems Cisco Unity, Toshiba, QoS, Mobile IP-Phones, softIp and Northe= rn systems.

·      =     Replication and Clustering using Microsoft Clus= ter, EMC, VERITAS, High Availability, Active Passive and Failovers.

·      =     Maintained Multiples Cisco Pix, Sonic Wall, Fortinet, Zone alarm, Vulnerability Scanners and assessment

·      =     Provided graphics support for Visio, AutoCAD, Photoshop. Illustrator, Corel, Quartz, Media Re-Sizer, Swish MAX, Flash MX, Dreamweaver, Front Page and Publisher on users Desktops and Laptops.

·      =     Deployed VMware ESX on Data Center using IBM Bl= ade Servers to duplicated Infrastructure for Testing Apps.

·      =     In Charge of the IDS Intrusion Detection and Prevention IPS, using Port Scanne= rs, Packets Sniffers, Network Discovery, Penetration Testing, Bandwidth Monitor, Packets analyzers, Process and Services Monitoring, Exchange and SQL Monitoring, man in the middle testing, and Firewalls configuration Rules and Routing.

·      =     Performed Exchange Testing of Private and Public IS size and integrity and Un-mount f= or Maintenance.

·      =     Experienced on Windows NT, 2k, 2k3, R2, Data Center, Enterprise, Exchange, SQL, DNS, MX records, Reverse lookup, VMware ESX, DHCP and WINS Servers also Citrix, Live Communication, ISA, SMS, IIS, WebPhere, Web Logic, .NET, SBS, and Print &am= p; File Servers.

·      =     Managed Wireless Networks, Perimeter Security, Access Points, Routers, Print server= s, WAP, WEP, MAC Filtering, and WEP encryptions Keys.

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Senior WAN/LAN Systems / Network Administrator

Network Support of Florida<= span style=3D'mso-spacerun:yes'>    2001-2006 Orlando, Florida

·      =     Designed and supported over 1,400 SOHO networks in Central Florida from installing s= tructural wiring, Cisco VoIp/Telco and WAN/LAN, setup wireless equipment; access poin= ts, bridge’s, range extenders, antennas, wireless routers, wireless media center, IP came= ras, VPN’s, wireless network interfaces; PCI, USB, PCMCIA, and Bluetooth. =

·      =     Installed digital phone systems; Nortel, Vodavi, Toshiba, Vonage and Cisco IP Phones.=

·      =     Maintained the company Internet and intranet 250+ web servers. Collaborated with the w= eb developers on ASP, DHTML, Web Sphere, Javascript, XML, Apache, VbScript, an= d php issues.

·      =     Prepared Testing Procedures using Mercury Interactive, Web Logic web analysis softwa= re.

·      =     Provided “First Line” systems support to all corporate employees.

·      =     Communicate system-based issues to tech team members as warranted.

·      =     Supported, repaired and installed software, OS and applications programs for end-users= .

·          Installed and repaired complex computer related hardware and Interacted with Help Desk daily also prioritized and scheduled work assignments based on user needs.<= o:p>

·      =     Deployed a reliable and stable corporate hardware MLS VoIP networking infrastructure with XO.

·      =     Developed a secure network environment with the use of login scripts, also monitored = the network traffic in/out. Maintained patches and updates using SMS and AD GPO’s.

·      =     Established a disaster recovery planning, testing and implementation to provide lower costs, faster deployment, simpler maintenance, and reduced impact on managed servers.

·      =     Maintained and update documentation of corporate systems hardware, software processes = and IT procedures. Responsible for network outage reporting and scheduled maint= enance.

·      =     Available 24/7/365 for resolution of all networking and system related outages.<= /o:p>

·      =     Analyzed, diagnose, resolved and maintained complex issues of LAN/WAN network perform= ance using Web load and stress testing tools like Mercury Interactive, web partn= er and others.

·      =     Developed an outstanding problem-solving and customer service skills, with the abilit= y to quickly locate problems and determine the appropriate hardware/software solution.

·      =     Deployed test tools like Site Scope, and Load Runner to eliminate bottlenecks on web application infrastructure, and collected performance data from the entire application infrastructure to report the developers.

·      =     Researched for an automated tool to collect performance data on web applications.

·      =     Experienced on web loading tools that includes monitors or modules to monitor entire web application environment while under a load.

·      =     Designed Stress tests on development and production server for memory, processor usa= ge, and disk read, write time, cache information, load balancing, local caching= and buffering, etc.

·      =     Provided infrastructure support services on Microsoft Windows 2000/2003, Active Directory server platforms Advanced, Premium and Enterprise Editions, Wintel servers, MS Exchange 5.5 & 2000 and 2003, Sans’, and MS/Compaq Clustering, Fibre Channel, Network Load Balancing, Failover and Firewall security, Storage Devices, VM servers, IIS, JAVA, Client/Server Apps.<= /o:p>

·          Managed web developers and web architects in their Safe Code storage to Provided a stable environment for application development, testing and production stages.

&m= iddot;      =     Deployed applications to servers and conducted web testing to = meet developer’s requirement.=

&m= iddot;      =     Responsible for ensuring proper configuration and deployment of the storage and backup/recovery infrastruct= ure.

&m= iddot;      =     Responsible for ensuring proper deployment of new storage-related, server-based software.=

&m= iddot;      =     Responsible for deployment and configuration of fiber-channel storage networking infrastructure.

&m= iddot;      =     Ensure that the technical environm= ent is properly monitored and that any problems are rectified

&m= iddot;      =     Identify storage performances issu= es and drive the development of tools for better system management =

&m= iddot;      =     Provides technical expertise in the development of collaborative platform client application/customer interface=

&m= iddot;      =     Created and maintained storage allocation. Identify and execute on proactive and preventative system upgra= des